A complaint is an expression of concern or dissatisfaction with the services provided or actions taken by the college.
This procedure applies to all students, Apprentices, parents or carers, salon or restaurant clients and employers (not contracted to the College).
Where a contract exists between the College and another party, the terms of the contract will apply following the informal stage. Complaints should be handled in a professional non-confrontational manner.
Our full complaints procedure can be found here.
Sunderland College, as part of college group EPNE, receives an Outstanding rating across the board in its latest Ofsted inspection.
November 26, 2024
Global roof window manufacturer VELUX has announced a pioneering partnership with Sunderland College to launch the VELUX Skills Academy
July 29, 2025
Arts North Studios is a flagship initiative developed in partnership with Culture Quarter and in collaboration with Sunderland College.
July 22, 2025
